Collecting Tips

This article covers adding and adjusting tips on paid orders.

Written By Mark Hardwick

Last updated Over 1 year ago

Intro to Tips

Tips must be enabled in the Register Payment Settings to accept tips. Check out the Register Settings article for more information on enabling tips.

Depending on how you have configured your settings, there are two ways to add tips to an order. If your business uses printed receipts to accept tips (i.e., the customer-facing display is disabled in the Register Settings), employees must manually add the tip to the paid check. If the customer-facing display is enabled, the customer selects the tip amount, which is automatically added to the paid check.

Reconcile Tips Screen

The Reconcile Tips screen (located by tapping ☰ and selecting Reconcile Tips) allows you to view all paid orders with the option to add, adjust or finalize the tip amounts. You can navigate between each option using the left-side navigation menu, which includes the following menu items:

  • The Tips menu displays all completed (paid) orders that do not have a tip. You can add a tip amount to the order by tapping Add Tip.

  • The Adjust menu displays all the completed (paid) orders with a tip amount with the option to adjust the tip amount via the Adjust Tip button.

  • The Finalize screen displays all the completed (paid) orders with a tip amount with the option to finalize the tip amount for all orders. Once tips are finalized, they cannot be adjusted.

Add Tips

To add a tip to a paid check:

  1. From the home screen on the Register, tap the hamburger menu in the top-left corner of the screen.

  2. Tap Reconcile Tips from the fly-out navigation menu. 

  3. With Tips selected in the left-side menu, locate the order and tap Add Tip.

  4. Enter the tip amount using the on-screen keyboard and tap Apply.

  5. Once the tip has been added, the order will no longer be visible in Tips (it will be visible in Adjust and Finalize).

Adjust Tips

You can adjust the tip amount on a paid check if the tip has not been finalized. To adjust the tip amount:

  1. From the home screen on the Register, tap the hamburger menu in the top-left corner of the screen.

  2. Tap Reconcile Tips from the fly-out navigation menu.

  3. Tap Adjust in the left-side menu.

  4. Locate the order and tap Adjust Tip.

  5. Enter the adjusted tip amount and tap Apply to update the order with the new tip amount.