Voiding Payments

Voiding a payment allows you to reverse a payment on a completed order and change the order status back to "Open." This process is typically used when there is an error with the payment or if the customer needs to pay with a different method.

1. Tap Orders from the top menu bar.

2. Tap Completed from the left-side menu to view the list of completed orders.

3. Locate the order for which you want to void the payment and tap it to view the order details.

4. Tap the Overflow Order Menu button (three vertical dots) in the top-right corner of the screen above the order.

5. Tap Void Payment.

6. You will be prompted to select which payment to void. Note that voiding a payment will change the order status to "Open."

7. Tap Submit to void the payment.

8. If the payment was made in cash, you will be prompted with the amount of cash to refund to the customer.