<p>We understand your time is valuable. We are happy to provide you with multiple channels to contact us so you can choose the most convenient one.</p><h2 id="p5dq67c3r3f" data-toc-id="p5dq67c3r3f">Support Options</h2><h3 id="zsc30yft668" data-toc-id="zsc30yft668">Phone:</h3><p>For urgent issues, please get in touch with us on our support hotline at 1-800-771-1469. The hours of availability are listed below.</p><ul><li><p>Monday - Friday, 8 am - 5 pm PT&nbsp;</p></li></ul><h3 id="a4re6yasf27" data-toc-id="a4re6yasf27">Submit a Ticket</h3><p>We encourage customers to submit a ticket in the BackOffice for tracking purposes. To create a support ticket:</p><ol><li><p>Log into the BackOffice with your username and password.&nbsp;</p></li><li><p>Click <strong>Help </strong>at the bottom of the left-side navigation menu. </p></li><li><p>Complete the form in the popup window.</p></li></ol><h3 id="d0waz51ckkd" data-toc-id="d0waz51ckkd">Email</h3><p>You may reach out to the support team via email at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="mailto:info@getradish.com">info@getradish.com</a>.&nbsp;</p>

Contact Support

Mark Hardwick

If you’re new to Radish, start here! Learn the first steps for setting up your account.

Getting Started

First Steps (Start Here)

Getting Started with Radish

Plan Your Menu

Pre-Installation Checklist

Complete the Setup Wizard

General Information

David Henkel

Access reports, build your menu, manage your team, and more in the BackOffice.

BackOffice

An introduction to the BackOffice and it's available features.

BackOffice General

Back Office Overview

Learn how to configure settings for your account and the Register in the BackOffice.

Getting Started with BackOffice Settings

This article discusses the settings in the System module of the BackOffice. 

System Settings

The Quick-Add Tool

Managing Multiple Locations

Store Branding

A detailed overview on profile personalization in the BackOffice.

Your User Profile

Profile Options and Theming

Resetting Your Password

An in-depth look at the many available reports and sales analytics.

Viewing Reports

Intro to Reports

Sales Reports

Auditing Reports

Payroll Reports

The comprehensive solution to card processing fees.

TrueMargin Pricing

What is TrueMargin Pricing?

How-to guides for creating an effective and efficient menu in the BackOffice. 

Menu Management

Intro to Menu Management

Create Items

Create Categories

Create Departments

Further customization of items and ordering.

Creating and Assigning Modifers

Display Order

Bulk Assign Items to Departments

A step-by-step look at creating discounts and promotions.

Discounts

Discounts Overview

Create Automatic Discounts

Create Preset Discounts

Introduction to employee management and tracking employee hours.

Employee Management

This article explains the staff management interface in the BackOffice and how to add new employees to your system.

Intro to Staff Management

Add employees to the system, including the employee's contact information, rate of pay (for payroll reporting), and permissions that limit or access functionality in the Register.

Creating Employees

Employee Permissions

View and Edit Employee Timecards

Add Employee Breaks

Overtime Settings

The simple steps for creating and managing customer profiles in the BackOffice.

Customer Management

Creating and Editing Customers

Order Lookup

Using the Order Lookup Tool

Dining Options

Configure Dining Options

Advanced Settings

Time Segments

Add Time Segments

Tender Types

Add Tender Types

Void Reasons

Add Void Reasons

Tips

Tip Settings

BackOffice Hardware

Add a Kitchen Printer

This article covers setting up the DYMO LabelWriter printer and printing/exporting SKUs.

Print Barcode Labels with the Dymo LabelWriter

Learn how to run transactions, manage orders, and accepts payments in the Register.

Register

Instructions for common opening procedures/activities (e.g., log and clock in/out, open drawers, etc.)

Starting Your Day

Opening Drawers and Drawer States

Clocking In/Out

Log In & Out of the Register

Taking Breaks

How-to guides for running sales at the Register (ringing up items, creating tabs, taking payment, etc.)

Performing Transactions

Adding Items to the Cart

Adding Misc. Items to the Cart

Removing Items from the Cart

Managing Tabs

How to create, add, and remove discounts from items and the cart.

Applying Discounts

Splitting Checks

Print or Reprint a Receipt

Kitchen Ticket Category Display Order

Adding Gratuities

This article covers adding and adjusting tips on paid orders.

Collecting Tips

Collecting Payments

Voiding Completed Orders

Voiding Payments

Adding Special Notes to Items

Adding Order/Customer Name

Adjusting the Cart's Tax Profile

Transferring Order(s) to Other Employees

Using the Search Bar

Common activities performed throughout the day to effectively manage orders.

The Orders Section

Viewing Open, Completed, and Voided Orders

Combining Orders

Searching for Orders

Table Mapping

Tables Overview

Online Orders

Online Orders Overview

Enabling the Online Store

Setting the Prep Time

Receiving Online Orders

Voiding Online Orders

A practical look at the different actions that can be taken to manage cash securely and effectively

Cash Management

Cash Management Overview

Paid In

Paid Out

Cash Drop

Non-Cash Tip and Gratuity Payouts

The simple steps for how to print and review reports from the day

Sales/Drawer Report

A collection of reports that require manager permissions to access

Manager Activities

The simple pleasures of performing closing procedures, such as closing the drawer and executing the end-of-day process

Ending Your Day

Reconciling Tips

This article will guide you through the process of closing the drawer. 

Closing the Drawer(s)

Running End of Day

Settings to customize the appearance of the Register, types of payment methods, and receipt options

Register Settings

Settings Overview

Register Appearance

Register Functionality

Register Payment Settings

Register Receipt Settings

Register Drawer Settings

Register Beta Settings

Check out our step-by-step instructions for installing your Radish hardware.

Hardware Setup

Registers

PayPoint Plus Setup Guide

I-Series Setup Guide (Flip Stand)

I-Series Bundle Setup Guide

Printers

This quick start guide will assist you with installing the Star Micronics TSP143iiiU (USB) Thermal Receipt Printer.

Star USB Receipt Printer Setup Guide

This quick start guide will assist you with installing the Star Micronics TSP143iiiLAN (Ethernet) Thermal Receipt Printer.

Star LAN (Kitchen Printer) Setup Guide

Cash Drawers

This article guides you through installing and connecting the Star Cash Drawer to your Star printer.

Star Cash Drawer Setup Guide

Card Readers

This article guides you through setting up and connecting the Dejavoo Z8 terminal to your Wi-Fi network.