Using the Order Lookup Tool

The Order Lookup Tool in the BackOffice allows you to quickly search for specific orders using various filters.

Step 1: Navigate to the Order Lookup Tool

Log into the BackOffice and select Order Lookup Tool from the left-hand side navigation menu.

Step 2: Search for an Order

On the Order Lookup Tool page, you can search for orders using the following filters:

• Order Number

• Date

• Minimum and Maximum Amount

• Employee

Enter the desired criteria into the relevant fields and click Apply to filter the results.

Note: Optionally once an order is selected click Refund, and then select if you’d like to refund the entire order, individual items, or the order’s tip.